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Privacy policy

This website is run by the Centre for Sustainable Energy, and this page tells you who we are; how we collect information about you; whether and how we store that information, and what we use it for; with whom we intend to share your information; and whether it may be transferred outside the European Economic Area (‘EEA’). Please read the policy carefully. If you do not agree with it, then please do not use our website.

Who we are

We are Centre for Sustainable Energy (CSE). Our address is 3 St Peter’s Court, Bedminster Parade, Bristol BS3 4AQ. CSE helps people and organisations from the public, private and voluntary sectors meet the challenge of rising energy costs and climate change. We primarily collect personal contact details on the e-news sign-up page, however we also collect some personal information on some of the energy advice pages.

If you have any queries about the information we hold on you, please contact CSE on 0117 934 1400 or visit our contact us page and send an email. If you have a complaint or an issue to raise, please contact the CSE office above.

How we collect information

In general, we will only collect the information we need to provide you with the service to which the form relates. For example, if you subscribe to our e-news, we collect your email address to allow us to send you our monthly e-news and occasional other updates, such as job alerts. Where we ask for more information to help us improve our services or to allow us to provide advice, your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.

We use cookies

Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. We use the cookies on this website to ‘remember’ information so that it can be passed from page to page and to collect site statistics. We use two types of cookie on this site, neither of which stores any information that identifies you personally, such as your name or address.

Our cookie policy can be downloaded here.

Our website provider, 375, uses ‘persistent cookies’ which allocate a unique ID number to track your sessions. Persistent cookies remain on your hard disk until you delete them. These cookies originate from the web server hosting our site, so are ‘first party cookies’.

We use the free webs statistics tools, Google Analytics and cPanel to collect and analyse site statistics. These use persistent cookies to track data. The cookies do not collect any personally identifiable information and are only used for the statistical collection of data such as visits and page hits. The cookies store IP addresses, but we cannot link those addresses to any individual or path through the website. They use the cookies to read information and evaluate visitors’ use of the website in the form of statistical reports that we can access. Their code is incorporated into our site’s code so that our site serves the cookies, but Google and cPanel have access to the cookies.

Most browsers automatically accept cookies and you should be able to accept, delete or reject them if you wish by adjusting the settings on your browser. This will, however, affect your use of the areas of our site that use cookies.

We do not use ’spyware’, that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace your activities. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the IAB website at www.allaboutcookies.org.

Storage of information

Your information will be stored on 375’s web server and we will keep our own backup copy. We may also store your information in a digital format and on paper at our offices. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

You have a statutory right to see a copy of the information we hold about you on payment of a fee, which is currently £10. Requests must be made in writing to the CSE office at the address stated in ‘Who we are’ above. If you wish to be removed from our database, you can unsubscribe by following the relevant links and instructions provided in our e-news.

What we use your information for

We will use your information, such as your email address, to provide you with any further details or information you request when you contact us. All personal data is stored securely and will be maintained by CSE in accordance with law, and used for the purposes of contacting those people on issues relevent to those for which they signed up. We do not disclose confidential information to any other person, except with express prior written consent.

With whom we may share your data

This website was developed by CSE; the information we hold is subject to the requirements of the Freedom of Information Act 2000 (FOIA) and may be disclosed under the FOIA.

We will give third party suppliers who supply services to us (for example, as part of hardware or software maintenance) or who process information on our behalf (such as a hosting company) incidental access to your information. We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings. CSE strictly respects the privacy of its users.

Data protection legislation is harmonised throughout the European Economic Area (EEA), which comprises the EU member states, Norway, Iceland and Liechtenstein. Countries outside the EEA do not generally have the same level of protection for personal information as those within the EEA.

Because of the way the internet works, it is possible that the information you provide to us could be routed via countries outside the EEA. However this is not considered a ‘transfer’ under data protection legislation and unless you are from outside the EEA, we will not transfer any information we collect from you outside the EEA without your permission or as permitted by law.

Further information about data protection issues including the Register of Data Controllers can be found at www.informationcommissioner.gov.uk.